Privacy policy
Privacy Policy
Last updated: May 29, 2026
Koala Holdings LLC, doing business as Dim Sum Darling, operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience the “Services.”
For purposes of this Privacy Policy, references to “Dim Sum Darling,” “we,” “us,” and “our” refer to Koala Holdings LLC d/b/a Dim Sum Darling, unless otherwise stated.
Dim Sum Darling is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.
Intellectual Property and Trademark Protection
Dim Sum Darling is a trademark of Koala Holdings LLC. The Dim Sum Darling name, logo, brand identity, designs, graphics, product names, packaging, website content, written content, photographs, videos, slogans, trade dress, menu names, marketing materials, social media content, and all related brand assets are owned by or licensed to Koala Holdings LLC and are protected by applicable trademark, copyright, trade dress, unfair competition, and other intellectual property laws.
You may not copy, reproduce, modify, distribute, display, publish, transmit, sell, resell, license, imitate, exploit, or otherwise use the Dim Sum Darling name, logo, trademarks, trade dress, content, designs, images, materials, or brand assets in any way without the prior written permission of Koala Holdings LLC.
You may not use the Dim Sum Darling name, logo, trademarks, or brand assets in any manner that suggests or implies sponsorship, endorsement, affiliation, approval, partnership, or association with Dim Sum Darling or Koala Holdings LLC unless expressly authorized in writing.
Any unauthorized use of the Dim Sum Darling name, logo, trademark, trade dress, content, or other intellectual property is strictly prohibited and may result in legal action.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can reasonably be linked to you or another person.
Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.
We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Contact details, including your name, address, billing address, shipping address, phone number, and email address.
Financial information, including credit card, debit card, financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
Account information, including your username, password, security questions, preferences, and settings.
Transaction information, including the items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, and your past transactions.
Communications with us, including information you provide when contacting us, such as through customer support inquiries, email, phone, text, forms, or other communications.
Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information, including information about how and when you interact with, access, or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
Directly from you, including when you create an account, visit or use the Services, place an order, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services, including from your device when you use our products or services, visit our website, or interact with cookies and similar technologies.
From our service providers, including providers that enable technology, payment processing, fulfillment, customer support, analytics, advertising, and other business operations.
From our partners or other third parties, including business partners, marketing partners, shipping partners, fraud prevention services, and other third parties as permitted by law.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services
We use your personal information to provide the Services, including to perform our contract with you, process payments, fulfill orders, remember your preferences and items you are interested in, send notifications related to your account, process purchases, returns, exchanges, cancellations, or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable reviews, and create a customized shopping experience.
This may include using your personal information to better tailor and improve the Services, our products, our website, and the overall customer experience.
Marketing and Advertising
We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and showing you online advertisements for products or services on the Services or other websites.
This may include advertising based on items you previously purchased, viewed, added to your cart, or otherwise interacted with through the Services.
Security and Fraud Prevention
We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services.
If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We recommend that you do not share your username, password, or other access details with anyone else.
Communicating with You
We use your personal information to provide customer support, respond to your questions, communicate with you about your orders or account, provide effective services, and maintain our business relationship with you.
Legal Reasons
We use your personal information to comply with applicable law, respond to valid legal process, including requests from law enforcement or government agencies, investigate or participate in civil discovery, potential or actual litigation, or other legal proceedings, and enforce or investigate potential violations of our terms, policies, intellectual property rights, or other legal rights.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:
With Shopify, vendors, and other third parties who perform services on our behalf, including IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, delivery, and shipping.
With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites.
Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to direct us not to share information about you for targeted advertisements and marketing based on your online activity across different merchants and websites.
When you direct, request, or consent to our disclosure of certain information to third parties, such as to ship products to you or through your use of social media widgets, login integrations, or similar tools.
With our affiliates or otherwise within our corporate group, including Koala Holdings LLC and its related business operations.
In connection with a business transaction, such as a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction.
To comply with legal obligations, including responding to subpoenas, search warrants, court orders, legal claims, or other lawful requests.
To enforce applicable terms, policies, and rights, including protecting or defending the Services, our intellectual property, our legal rights, our customers, our business, and the rights or safety of others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.
Information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties that may be located in countries other than where you reside, in order to provide and improve the Services.
In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, along with other merchants and with Shopify.
To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify may be responsible for the processing of your personal information, including responding to your requests to exercise your rights over Shopify’s use of your personal information for these purposes.
To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy or Shopify Privacy Portal.
Third-Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties.
If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy policies, security policies, and other terms and conditions.
We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, reliability, or practices of any third-party websites or platforms.
Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may be viewable by other users of the Services and/or users of those third-party platforms. We are not responsible for how third parties use or further disclose information you choose to make public or share with them.
Our inclusion of third-party links does not, by itself, imply endorsement of the content, owners, operators, products, services, or practices of those platforms, except as otherwise disclosed on the Services.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction.
If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request that the information be deleted.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell,” as those terms are defined under applicable law, personal information of individuals under 16 years of age.
Security and Retention of Your Information
We take reasonable measures to protect personal information. However, no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.”
Any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, including whether we need the information to maintain your account, provide the Services, fulfill orders, comply with legal obligations, resolve disputes, enforce contracts or policies, protect our rights, or maintain appropriate business records.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information.
These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by applicable law.
Right to Access / Know
You may have the right to request access to personal information that we hold about you.
Right to Delete
You may have the right to request that we delete personal information we maintain about you.
Right to Correct
You may have the right to request that we correct inaccurate personal information we maintain about you.
Right of Portability
You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
Right to Opt Out of Sale or Sharing for Targeted Advertising
Depending on where you reside, you may have the right to opt out of the “sale” or “sharing” of your personal information, or to opt out of the processing of your personal information for purposes considered to be “targeted advertising” under applicable privacy laws.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are located, we will treat this as a request to opt out for the device and browser used to visit the website.
If we are able to associate the device sending the signal with a Shopify account, the opt-out request may also be applied to that account.
To learn more about Global Privacy Control, you may visit: https://globalprivacycontrol.org/.
Other than Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent from your browser or device.
Managing Communication Preferences
We may send you promotional emails, and you may opt out of receiving those emails at any time by using the unsubscribe option displayed in our emails.
If you opt out of promotional emails, we may still send you non-promotional communications, such as emails about your account, orders, transactions, policy updates, or other business-related matters.
How to Exercise Your Rights
You may exercise any applicable rights where indicated on the Services or by contacting us using the contact information provided below.
To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you may visit: https://privacy.shopify.com/en.
We will not discriminate against you for exercising any privacy rights.
We may need to verify your identity before processing your request, as permitted or required by applicable law.
In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf. Before accepting a request from an authorized agent, we may require the agent to provide proof that you authorized them to act on your behalf, and we may also require you to verify your identity directly with us.
We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details below.
Depending on where you live, you may have the right to appeal our decision by contacting us, or to lodge your complaint with your local data protection authority.
International Transfers
Please note that we may transfer, store, and process your personal information outside the country where you live.
If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or any equivalent contracts issued by the relevant competent authority of the United Kingdom, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, regulatory, security, or business reasons.
We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.
Contact
Should you have any questions about our privacy practices, this Privacy Policy, your personal information, or the rights available to you, please contact us at:
Koala Holdings LLC
d/b/a Dim Sum Darling
Email: cheryl@dimsumdarling.co
For intellectual property, trademark, logo, brand usage, content permission, or unauthorized use inquiries, please contact: cheryl@dimsumdarling.co.